Privacy policy

Last updated October 13, 2026

Velto Mail is operated by DizZat Holdings, based in Dieppe, New Brunswick, Canada. This policy explains what information we hold, why, and what control you have over it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

The short version

• Your email is yours. We store it to deliver it to you, and for no other reason.
• We do not read your mail, show you ads, or sell or rent any information about you.
• Mail and attachments are stored on servers located in Canada.
• You can export your data or ask us to delete it at any time.

What we collect

Account information: your name, business name, billing contact email, and the domains you connect. Mailbox contents: the messages, attachments, contacts and calendars stored in your mailboxes. Service records: sign-in times, IP addresses, and delivery logs for messages sent and received, kept so we can secure the service and investigate delivery problems and abuse. Billing: payments are processed by Stripe. We never see or store your full card number.

How we use it

To run the service: deliver and store your mail, filter spam and viruses, keep accounts secure, bill you, and answer support requests. Automated systems scan messages for spam and malware. People at Velto Mail do not read your messages unless you ask us to as part of a support request, or the law requires it.

Where it is stored

Mailbox contents are stored in Canada. Some service providers we rely on, such as our payment processor and the outbound delivery network that hands your sent mail to recipients, may process limited information outside Canada. We choose providers that protect it under contract.

How long we keep it

Mailbox contents are kept for as long as your mailbox is active. When you cancel a mailbox, it remains available until the end of the period you paid for, then it is deleted, with backup copies expiring within 30 days. Delivery logs are kept for up to 90 days. Billing records are kept as long as tax law requires.

Your choices

You can export every mailbox at any time, correct your account information, or ask us to delete your account. To make a request, or if you have a question or complaint about privacy, email hello@veltomail.com. You may also contact the Office of the Privacy Commissioner of Canada.

This website

This website uses no analytics, advertising trackers or cookies. Its typeface is loaded from Google Fonts. If you email us, we use your message only to reply to you.

Changes

If we make material changes to this policy, we will tell account holders by email before they take effect.