Acceptable use policy

Last updated October 13, 2026

Velto Mail is built for everyday business correspondence: people writing to customers, clients, suppliers and colleagues. This policy keeps the service trustworthy for everyone who relies on it, and protects the reputation of our mail servers so your messages reach the inbox.

Not allowed

Unsolicited bulk or commercial email (spam), including to purchased, rented or scraped lists.
Email that breaks Canada's Anti-Spam Legislation (CASL), the US CAN-SPAM Act, or similar laws, including messages without consent where consent is required, or without a working way to unsubscribe.
Bulk marketing newsletters and campaigns. Use a dedicated email marketing service for those.
Phishing, impersonation, malware, or fraud.
Forged headers or sender addresses, or sending from domains you don't control.
Harassment, threats, or content that is illegal where it is sent or received.
Reselling mailboxes or using them to run an email-sending service for others.

Sending limits

Each mailbox can send to up to 500 recipients per day. New accounts may start with lower limits that increase as the account builds a normal sending history. These limits are well above what ordinary business correspondence needs.

How we monitor and enforce

Every connected domain must be verified, and outgoing mail is signed with DKIM and checked against SPF and DMARC.
We track bounce and complaint rates for every mailbox. Unusual spikes trigger an automatic pause while we review.
Addresses that hard-bounce or file spam complaints are suppressed so they are not mailed again.
Outgoing mail is scanned for malware and known phishing patterns.
If a mailbox appears to be compromised or is used for spam, we may suspend its sending immediately and contact the account owner. Repeated or serious violations lead to account closure without refund.

Report abuse

If you received unwanted mail sent through Velto Mail, forward it with full headers to abuse@veltomail.com. We review every report.